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Have an Issue? Let’s Connect
Are you a Softheon client and in need of assistance with your account?
Our Softheon support site, Lighthouse, is the ticketing system through which we handle customer support. Please submit a Lighthouse ticket or CRM ticket so Softheon can address your issue.
Get Started
Visit the Softheon Support site using the appropriate link. If you do not know the link, please reach out to your Client Executive.
- If Softheon is integrated with your organization via Active Directory, follow the prompt to sign in using that method.
- If not, in order to receive your user name and password, you will need to provide an updated Security Matrix to your Client Executive.
You can also reference our Wiki article here for more information on how to use Lighthouse.
Please Note: This support is for Softheon clients only. If you’re looking for support with your health care coverage, please reach out to your health insurance plan provider directly.